Further Details

FAQ

Full Booking Information, Terms & Conditions - Theatre Workout Ltd.

 

By making payment for your booking you are thereby agreeing to the following booking terms and conditions, updated 30/07/2020:

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Group Workshops

Covid-19

Customer Service & Complaints

Policy Statements, including child Welfare & Safeguarding, discrimination, and workers rights

Data Protection

 

Theatre Workout offers a bespoke service. Any information you provide about your group will be used to ensure you and your group receive the best possible service from Theatre Workout and its partners. The more information you provide about you’re group and their requirements, the better the service we can provide.

 

Please complete and return the Booking Form supplied with your invoice to tell us about your group before payment is made. Theatre Workout cannot guarantee to cater for all your needs if information is received post payment.

Agents: please ensure this information is forwarded to your clients.

Definitions
  1. Quotes: An unconfirmed estimate for requested events or packages which cannot be guaranteed until reservations are made. 

  2. A provisional booking where goods and services have been held with suppliers until a stated due date. Reservations must be paid by this date to secure the booking, but can be amended in any way, including changing dates, times, content, etc in that time.  Changing a reservation may result in changes to prices.

  3. Confirmed Booking: A booking which has been paid for, or which has been confirmed on account but arrangement with Theatre Workout.

  4. Account Confirmation: A process of confirming a booking for partner clients whereby the booking is treated as paid, but without immediate payment. Payment is required within a set time-frame to finalise arrangements.

  5. Confirmation: A verbal or written intention to pay, but where payment has not been processed. Confirmed bookings without payment are treated as a reservation until payment is received.

  6. Extension: Arrangement of more time to confirm or pay for a booking. Theatre Workout may not have control over deadlines as this can be dictated by suppliers for third party packages or for venues used to deliver its own workshops and courses.

  7. Overdue: When bookings have not been paid for, the deadline has passed, and bookings may be cancelled by suppliers. An urgent update is required to cancel, extend or secure a booking with suppliers. Agreed fees and services cannot be guaranteed if a booking becomes overdue.

  8. Cancellation: A booking can be cancelled by Theatre Workout, it’s suppliers or the client at any time before payment is received.

 

General Terms and Conditions
  1. Clients are responsible for ensuring that all booking details are correct including dates, times, quantity and content of their package. Any errors must be communicated to Theatre Workout in writing at the earliest opportunity.

  2. All invoices are inclusive of VAT at the standard rate. Once paid, a VAT receipt will be issued.

  3. Some exceptions to VAT include travel arrangements such as coach hire or London Underground travel cards.

  4. Reservations are usually held for about a month without payment. You can cancel or amend your booking in any way during this time, subject to availability and possible price fluctuations.

  5. Once a booking is confirmed, no refunds or exchanges are allowed.

  6. It may be possible to amend bookings after payment has been made. However, this will be at the discretion of Theatre Workout and a £25 admin fee. Other supplier fees may also apply.

  7. Failure to pay an invoice by the due date may result in the cancellation of reservations with suppliers. Theatre Workout cannot guarantee availability if invoices are not paid in full or on time.

  8. Once a booking is confirmed, final details of the booking will be confirmed in writing. Clients must check all information to ensure no mistakes have been made and that all confirmed details of their booking are correct.

  9. Should the details of a booking be incorrect the client must alert Theatre Workout to resolve no later than seven days after confirmation. Workshop content may be changed no later than seven days prior to the start of the workshop.

  10. Theatre Workout offers to tailor each workshop to a client’s needs. A workshop development form will be sent at the time of the booking for clients to provide Theatre Workout with any specific requirements. Please provide this information along with payment and no later than 14 working days in advance of an event date.

  11. Should Theatre Workout be forced to cancel a workshop for reasons of human error, travel disruption on the day, practitioner illness or other issues on the day which could not be rectified, a full refund will be provided.

  12. Should the duration of a workshop or event be cut short by Theatre Workout by more than 15 minutes, due to unavoidable circumstances outside its control, a pro-rated refund may be offered for the lost time, if the event cannot be extended at the end of the session. This may include issues such as travel delays affecting a workshop leader’s inbound journey.

  13. If a workshop is cancelled by the client, or the client fails to attend, no refund will be due under any circumstances.

Q: How do I pay for my booking?

A: Payment details are on your invoice. You can pay by bank transfer, cheque or by card via Pay Pal.

Q: I need to change my booking - is that possible?

A: If your booking is still reserved, you can amend any aspect of your booking. This includes changing dates, times, workshop content, show choices etc.

If your booking has been paid for, additional fees may be charged for changes to your booking. Studios, theatre tickets, and other hospitality expenses are paid for once payment is received from you. These bookings cannot be cancelled, therefore changes may incur additional studio hire fees, new theatre tickets, etc. which will be passed on to clients.

Theatre Workout may also charge a £25 admin fee for arranging changes to confirmed bookings.

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Clients are advised to check all booking details before payment is made to prevent later changes to the booking.

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Booking Process:

We've updated our booking process in light of evolving COVID-19 advice and regulations, but we have kept it simple and as flexible as possible to make planning and delivering your booking a positive experience.

There are two options we can offer when booking school trips:

  1. Standard packages: Our standard booking process offers the best prices with advance bookings with all suppliers. Once your estimate is accepted we reserve workshop studios and all travel activities for an average of 3-6 weeks. Clients can secure bookings with payment, but some activities, such as accommodation or coach hire, may be reserved for longer with holding deposits. Clients can stagger payments to secure different activities at different times.

  2. Flexible Package: To minimise risk post-Covid, we have introduced a flexible booking process in which we delay confirming with suppliers until 4-6 weeks before departure. Payments are made in the usual way, and trips can be cancelled with refunds if you need to, but there may be changes to show ticket availability, restaurant choices, etc. as the exact itinerary will depend on availability at the time of booking.

 

Standard Bookings
  1. Contact us to tell us what you want to do, when, and for how many people

  2. We will create a bespoke itinerary and produce an estimate for your workshop or travel booking. We will also provide the latest group travel/booking advice, a payment schedule, workshop development forms, etc.

  3. Some deposits may be required for reserving specific activities, such as accommodation and travel.

  4. Clients pay invoices according to their payment schedule.

  5. We will secure your bookings, forwarding tickets and vouchers accordingly.

Flexible Package Bookings
  1. Contact us to tell us what you want to do, when, and for how many people

  2. We will create a bespoke itinerary and produce an estimate for your workshop or travel booking. We will also provide the latest group travel/booking advice, a payment schedule, workshop development forms, etc.

  3. You pay 25% deposit to accept our offer. Where possible, reservations will be made to secure activities.

  4. Eight weeks before travel we will contact you for an update with an updated itinerary. With your written confirmation we will make final reservations and invoice for payment.

  5. On receipt of your balance payment, at least six weeks before departure, we will secure all activities booked and agreed to. We will forward all tickets, paperwork, etc to you.

Cancellations
  1. If you have an unpaid reservation you can cancel your booking at any time without charge.

  2. If you have paid a deposit you can cancel at any time minus a cancellation fee (20% of your deposit).

  3. With standard bookings there are usually no refunds or exchanges without the agreement of the suppliers unless they are unable to deliver their booking.

  4. With Flexible Packages you can cancel:

    1. Up to 12 weeks before deparure - 20% of deposit

    2. Up to 6 weeks before departure - 50% of deposit

    3. Up to 5 weeks before departure - 35% fee

    4. Up to 4 weeks before departure - 75% fee

    5. Fewer than 4 weeks before departure - 100% fee

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We strongly advise all groups to secure private group travel insurance. Read more...

Group Workshops & Participatory Events:

In order for your workshop or event to be successful a two-way relationship must be developed between our workshop or event leader(s) and your group. Participants, Group Leaders and Theatre Workout's Practitioners are all expected to adhere to our code of conduct.

Workshop Basics:
  1. All workshops are interactive and you are advised to wear suitable attire or bring a change of clothing with you. Comfortable, loose fitting clothing is ideal with suitable footwear.

  2. Heeled shoes, boots, tight-fitting or restrictive clothing is not advised. You may be asked to remove these items for health and safety, and for productivity reasons.

  3. You are also advised to bring with you bottled water, pen and paper.

Q: Where will our workshop/event take place?

A: Venue names are always listed on your invoice and other booking documents. Workshop Venue addresses and map links can be found here.   

 

Q: How much do workshops cost? 

A: Prices depend on the nature of the booking you want to make, We make every effort to keep our costs low and to subsidise workshops for schools and youth groups, particularly from disadvantaged backgrounds, so have higher rates for leisure and corporate groups. Prices are generally based on the group size and event duration. Minimum rates apply*: 

Educational West End Groups based on groups of 25+. Teachers go free but must be present and are encouraged to participate. Prices include VAT, studio hire, practitioners and tailoring to your group:

  • Two hour workshops from £18.50 per student

  • Three hour workshops from £25 per student 

  • Four hour workshops from £35 per student

  • Full day (six hour + lunch) workshops from £47.50 per person

£5 surcharge per person for film acting, armed stage combat, and make-up demonstrations due to extra equipment and resources required. 

Educational Outreach Groups based on groups of up to 30 students per session. We can work with one group for the duration of a booking, or multiple groups for shorter sessions back-to-back, thus splitting the cost among more students. Prices include VAT, practitioners, tailoring to your group, travel and other delivery expenses. As a London-based company we are able to offer reduced rates to London schools. Where bookings require overnight accommodation prices may be higher:

  • Half-day (up to three hours) workshop from £645 per booking (from £21.50 per student)

    • From £500 per booking for schools within London

  • Full-day (up to seven hours inc. breaks) workshop from £1,200 (from £40 per student)

    • From £1000 per booking for schools within London

Leisure Groups, including family and small groups, hen parties, social groups, etc. Prices include VAT, studio hire, practitioners and tailoring to your group:

  • One hour events from £42pp (groups 6+), from £30pp (groups 12+), from £22.50pp (groups 20+),

  • 90 minute event from £75pp (groups 6+), from £40pp (groups 12+), from £30pp (groups 20+)

  • Two hour events from £90pp (groups 6+), from £50pp (groups 12+), from £35pp (groups 20+)

  • Three hour events from £115pp (groups 6+), from £60pp (groups 12+), from £45pp (groups 20+)

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Business programmes aim to use our premium spaces in West End theatres, hotels and other top creative spaces with a higher ratio of practitioners to participants, compared to our other programmes. Prices include VAT, practitioners and tailoring to your group. Sample prices for groups of 15+ are:

  • Three hour events from £95 per person

  • Full day events from £170 per person

  • Full day with buffet lunch from £195 per person

Individuals (FITs) offer private, one-to-one masterclasses and coaching sessions ideal for audition preparation, acting coaching and bespoke theatre training experiences. Sessions can be booked for a maximum of three people booking together. Prices include VAT, West End Studio hire, practitioner, and tailoring to you:

  • One hour class from £225

  • Two hour class from £440

Q: Do teachers have to pay for workshops?

A: No, teachers accompanying students groups are free but must be present and we do encourage them to participate. 

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Q: Who leads the workshops? 

A: All Theatre Workout workshops are led by trained, professional theatre practitioners including actors, singers, dancers, directors, fight directors, make-up artists etc. Many of our team have performed in the West End, on national tours or have credits with companies like the RSC and National Theatre. Some have their own production companies but all have extensive experience leading workshops and have received training from Theatre Workout. All Theatre Workout practitioners are DBS (formerly CRB) checked and are covered by Theatre Workout's public liability insurance.

 
Q: Are there minimum or maximum numbers for your workshops? 

A: No. We will work with any group of any size, age, ability etc. However, for large groups we may split them between different studios with multiple workshops running simultaneously. 

 

Q: Are there any minimum fees for workshops? 

A: Yes. Prices vary depending on the nature of your event but are generally based on groups of 15, 20 or 25+. Group rates are above, but contact Theatre Workout for more information. 

Q: We're a school, charity or not for profit organisation, so do we have to pay VAT? 

A: Yes. VAT is included in all prices quoted but exceptions may apply to some hospitality services such as travel and some guided tours. Many schools and charities can reclaim VAT from HMRC but you do have to pay it in the first place. 

 

Q: What is the youngest age Theatre Workout caters for? 

A: As a guide, seven is the youngest age Theatre Workout caters for, but exceptions may apply. There is no upper age limit!

Q: Can I get a risk assessment?

A: Theatre Workout does not own or manage any of the venues used for workshops, and the content of each workshop may vary based on the age, ability, and requirements of each group taking part. As such, Theatre Workout does not have any risk assessments for its workshops.

 

However, every venue has been inspected by Theatre Workout. Any issues or concerns are reported back to Theatre Workout by its practitioners, and conversations are ongoing with venue management regarding the suitability of each venue for the delivery of workshops and we continue to liaise with them regarding post-COVID workshop safety.

Practitioners are also trained in best practice, health and safety, and child welfare, to ensure workshops are delivered in a safe and productive manner.

 

Theatre Workout cannot be held responsible for individual action of participants outside of the instructions given, which may result in accident or injury to the individual in question, or to others.

 

Risk assessments for third party suppliers, such as accommodation or travel suppliers, may be possible. Please contact Theatre Workout at least three weeks ahead of your event to discuss.

 

Should a client need to conduct its own risk assessment, arrangements can be made with suppliers. Please contact Theatre Workout at least three weeks ahead of your planned risk assessment date.

Q: How do you manage breaks?

A: During a standard two hour-long workshops no break is given. Students are permitted to use facilities within the venue if they need to go. Theatre Workout staff are not responsible for their supervision when outside of the workshop space.

 

During a workshop of more than two hours, toilet and refreshment breaks will be provided. Students and/or school staff must provide the groups refreshments unless arranged with Theatre Workout in advance.

Day Long Workshops: Theatre Workout may be able to arrange lunch to be delivered to the workshop venue by arrangement. Alternatively students can bring a packed lunch or make provision to purchase lunch locally.

 

Most studios do not allow consumption of food without permission. If you want to hire the studio for your group to eat packed lunches etc after your workshop, studios must be hired for the extra time and a member of Theatre Workout staff must be present to ensure the space is left as it was found as we are responsible for the studio.

Written permission must be received from Theatre Workout confirming the venue’s consent and the extra hire must be paid for.

If workshops are cut short to enable you to eat without the extra hire, written consent is still required and permission must be sought from the venue management.

Q: What happens if a venue is evacuated?

A: In the event of an emergency evacuation during one of our workshops or at any other venue, please follow venue staff instructions.

 

Please be aware that each workshop venue used by Theatre Workout will have its own evacuation procedure. Workshop leaders and group leaders should both take responsibility for checking evacuation procedures on arrival at the workshop venue

Details of the Assembly Point can be obtained from venue staff on the day of arrival.

Photography and Filming

Theatre Workout reserves the right to record any of its workshops for internal documentation, staff assessment, and quality control. This may include the taking of photographs or video.

If any images or recordings are suitable for marketing purposes, authorisation will be sought from the school and or students before use.

Theatre Workout permits clients the use of photography and filming in its workshops. Any copies provided to Theatre Workout for the companies own documentation would be gratefully received.

Permission to take photos or to film outside the workshop studio must be obtained from the venue management.

​Accidents and illness

Theatre Workout staff are trained to avoid accident or injury in all workshops, however some workshop content may involve some degree of risk, such as in stage combat, or any other physically based workshop, such as dance or physical theatre. Practitioners will always exercise caution when conducting any exercise.

Theatre Workout can take no responsibility for unavoidable accidents outside of its control during the workshop or within the workshop venue, caused by individuals within the group, other persons within a venue, or by the physical venue itself.

 

In the event of a student suffering an accident during a workshop with Theatre Workout:

  • Both Theatre Workout staff and the group leader will establish what action needs to be taken and will put any measures in place together

  • In the event of minor issues, the affected individual should be cared for by group leaders/teachers while the practitioner continues with the workshop.

  • In more serious circumstances, a workshop may be terminated, especially if the health and safety of the group is of concern.

  • Theatre Workout staff may not be able to provide any form of medical treatment. If necessary, Theatre Workout or venue staff may contact the emergency services. The group leader must ensure that the child is cared for until further help arrives

  • Details of all accidents should be reported to the Theatre Workout main office in writing by both the workshop leader and the group leader

 

First Aid Kits are usually located within each workshop venue. Please consult venue staff if necessary.

Any known health or welfare issues affecting individuals within a group should be reported at the time of booking. Measures can be taken to avoid triggering any conditions.

Any known issues regarding injury or limitations should be reported at the start of the workshop.

Any person within a group displaying symptoms associated with COVID-19 should not attend the workshop, neither should any person with whom they have been in contact within 48 hours.

 
COVID-19

 

Due to the government's decision to close schools on Friday on Friday 20th March 2020, and impose a UK-wide lockdown with social distancing restrictions from Monday 23rd March 2020, Theatre Workout was therefore unable to deliver booked activities. We expected to be able to resume business by September 2020.

 

This decision is out of the control of Theatre Workout.

 

  • Any booking cancelled by clients before the announcement to close schools will be treated as per our usual terms and conditions, as too will any bookings cancelled by a client for a date beyond the lockdown period.

  • Any workshop booking cancelled due to UK Government restrictions from Monday 23rd March will be offered a credit note towards a replacement workshop or trip for a later date, minus any reasonable expenses incurred by Theatre Workout for work carried out, as per the agreement for that trip.

  • Any bookings cancelled for third party activities, such as theatre tickets and tours, will be treated as per that supplier's own terms and conditions with either refunds or credit notes offered accordingly.

The latest guidance we have is that school groups can run from 17th May 2021 with the reopening of the hospitality sector. School groups, travelling as a bubble, are exempt from the "rule of 6".

Credit notes for cancelled workshop bookings can now be used on any workshop taking place before 31st July 2022, with payment processed by 31st March 2022 under our normal terms and conditions. Read more here.

We are currently able to run outreach workshops in schools and you can see our safety precautions policy here.

Theatre Workout has been accredited with a 'We're Good To Go' award by Visit Britain as we prepare for our full reopening.

Further Advice:

UK Government Covid-19 Stats

UK Inboud Guidance for Group Tours

BETA Covid-19 Advice Hub

Trip Insurance

 
Customer Service & Complaints

If you have any questions, concerns or complaints regarding your booking or the service received from Theatre Workout or its partners, please contact Theatre Workout in writing at enquiries@theatreworkout.com, stating all evidence and claim information.  

 

While Theatre Workout is not responsible for the service delivered by its partners, it is important to the company that service is of the highest standard and will endeavour to assist in any way possible.

 

We thank you for booking with Theatre Workout and we hope you enjoy your theatre booking. We look forward to working with you soon.

Q: Something went wrong - I want to complain. Who do I contact?

A: We take complaints seriously. We make every effort to ensure all our clients receive the best possible service by Theatre Workout, its partners and suppliers, but occasionally the best plans can go wrong. 

 

In the case of issues with Theatre Workout's workshops, everything will be done to ensure the session delivered meets your needs. Theatre Workout takes full responsibility for any issues relating to workshops, and will do what we can to remedy any concerns as quickly as possible. If unavoidable issues impact the delivery of your workshop causing delays or cancellations you will receive a refund or replacement booking, but Theatre Workout cannot take any responsibility for any additional costs incurred, such as for travel. 

 

In the case of any third party booking, such as for theatre tickets, travel or accommodation, Theatre Workout is not responsible for the delivery of these activities. Responsibility lies with the service provider, who should be your first point of contact if something goes wrong. Please speak with on-site staff straight away, but ensure you inform Theatre Workout of any developments. If on-site staff are not able to address your concerns, please contact Theatre Workout immediately and we will look into it on your behalf.

For clarity of information, all complaints must be made in writing by email. Please contact Theatre Workout onenquiries@theatreworkout.com with full details of your complaint, so we can log it against your booking and investigate with suppliers, practitioners, venues, etc.

In the case of emergencies, you can call Theatre Workout on +44 (0)20 8144 2290 to discuss and we will do everything possible to assist you.

 
 
Insurance

For the safety of the client and employees of Theatre Workout, Theatre Workout Ltd holds Public and Employers Liability Insurance covering all workshops and third party activities provided by the company.

Insurance for workshops and courses is held with Hiscox Insurance Company Ltd via Hencilla Canworth.

 

PUBLIC AND PRODUCTS LIABILITY - INSURED

Section wording

11497 WD-HSP-UK-HSH-GL (2)

Insurer

Hiscox Insurance Company Limited

Limit of indemnity

£5,000,000

 

Insurance for third party activities is held with Touchstone Underwriting via Endsleigh

Insurer

Endsleigh Insurance (Brokers) Limited

Limit of indemnity

£2,000,000

Policy Number:

TULTOL01224619

 

Q: I want to protect my trip - what can I do? 

A: Certain aspects of your trip are protected. If a performance or other activity is cancelled by the service provider they are responsible for refunding you. However, they are not responsible for any impact on the rest of your booking, such as if a coach or train is diverted or breaks down. 

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Clients are advised to arrange independent travel insurance to cover all aspects of their trip, as booked with Theatre Workout.

Theatre Workout, in partnership with Endsleigh Insurance Services now offer competitive single trip travel insurance protection for your group which we recommend to all clients to protect their trip in the event of unexpected events which cause delays or cancellations to your trip. Read more here

Clients are advised to contact Theatre Workout in writing regarding any issue relating to Public Liability Insurance, or to request a copy of Theatre Workout’s insurance documentation.

Theatre Workout accepts no responsibility for any accident or event outside the programmes created by the company. For any issues relating to third parties (including, but not limited to hotels, restaurants, theatres, the streets of London, etc.) Theatre Workout may provide assistance, and groups are covered by that venue’s own public liability insurance.

Any issues relating to services from Theatre Workout’s partners should be reported in writing.

Emergency contact details

Supervising teaching staff should have access to emergency contact information for the students in their care, and should have parental consent for the students to participate in any workshop with Theatre Workout.

In an emergency, Theatre Workout workshop leaders will contact the Theatre Workout main office for more information.

 

Our contact details are 0208 144 2290 | 07932 729031 | enquiries@theatreworkout.com

Code of Conduct
  1. All Theatre Workout practitioners, third-party partners, and our clients are expected to follow the same standard rules of conduct. Acts of physical or verbal abuse or descrimination will not be tollerated.

  2. Theatre Workout guarantees to make every effort to tailor the content of your workshop or event to you and your group, working with you in the lead up to, and during the event, to ensure it meets you needs. We will continue to amend our techniques throughout your event to engage, entertain, educate and inspire creativity in participants.

  3. In return, we expect your group to be open to instruction and be willing to work with us throughout the session without disrupting or blocking the techniques offered.

  4. With student groups we actively encourage teachers to participate. We find that when they do, students are more engaged and responsive. We also want teachers to learn from us and take the techniques back to the classroom. For this reason we offer additional free resources on our website at www.theatreworkout.com/resources

Workshops
  1. Successful workshops rely on trust, collaboration and mutual respect between practitioners and students. We ask all involved to work together and support each other to ensure an positive experience is had by all. Practitioners may suspend or terminate a workshop if they feel they are a victim of abuse, or if they feel a student is being abused by other students.

  2. Online workshops may be recorded for internal administrative apurposes, and may be used for external marketing. All participants are expected to behave as in a live workshop and respect the privacy and individuality of each other participant.

 
Policy Statements

Below are a number of statements regarding Theatre Workout's position on a range of issues, designed to ensure we meet all legal duties for the protection of staff, clients, partners and children as part of our services and activities. If you have any questions or would like further clarification on any of these issues, please contact us.

Data Protection, Usage and Management:
  1. Theatre Workout may use your contact data for marketing purposes, to tell you news and other programme information related to your interests. You can opt out of this service at any time. If you unsubscribe, your data record may be kept for compliance purposes but we will not use it for future marketing. 

  2. Your data may be shared internally with practitioners and externally with supplier partners for the sole purpose of developing and delivering your booking(s).

  3. Theatre Workout will not sell or share your data in any way with other third party organisations.

  4. Data is stored securely in trusted, password-protected, online systems which are integral to the management and delivery of Theatre Workout's services. This may include, but not limited to, document storage (Drop Box), C.R.M. (Capsule), accounting (Xero), marketing (Mail Chimp), and payment (Pay Pal) platforms, which are accessible only by Theatre Workout staff. 

  5. Theatre Workout takes full responsible for the safe sharing of your data, and partner systems have been chosen in part due to their security features. Some data, such as names, telephone numbers and email addresses, may be stored locally on physical devises which are password protected. In the unlikely event of any data breech, Theatre Workout will work with our partners to ensure your personal data is protected to the best of our ability.  

  6. Your data may be kept as long as is legally permitted as part of Theatre Workout's commitment to deliver the best possible service to clients. Your data records may be deleted by Theatre Workout on receipt of a formal, written request. 

 
Child Supervision and Safeguarding
  1. Theatre Workout has a duty of care towards all participants in our workshops and courses,

    1. When working with school groups, group leaders/teachers with the group are ultimately responsible for students during the trip and responsible adults are required to be present at all times.

    2. A minimum of 1 teacher must remain with each student group at all times during our workshops. We actively encourage participation by teaching staff in our workshops.

    3. Should no supervising staff be present at any time, Theatre Workout’s staff may pause or end a workshop and remove themselves from the space until supervising teachers return.

    4. In an emergency, teachers are advised to follow evacuation instructions given by the venue, workshop leader, or other on-site venue staff, such as front of house, office and education staff being the first port of call.

    5. Theatre Workout recommends that students under the age of 14 are always escorted by an adult when they need to leave the workshop space for any reason.

    6. During courses, such as summer schools, Theatre Workout will ensure two practitioners are present to ensure student safety.

  2. During school trips, Theatre Workout recommends school groups consist of at least 1 adult per 10 students.

  3. In the event that practitioners identify any concerns regarding a student’s welfare, or a student reports any issues to our practitioners, they are advised to first report this to the group’s teachers, or to Theatre Workout’s main office, so it can be reported back to the school.

  4. In the unlikely event teachers or students have any concerns regarding the welfare of students within a workshop, it should first be reported to the practitioner, or to Theatre Workout’s main office on 0208 144 2290. All reports must be followed up in writing.

  5. All workshop leaders and assistants are made aware of the Department of Health’s guidelines “what to do if you’re worried that a child is being abused” and would alert the Theatre Workout main office of any concerns.

  6. All Theatre Workout practitioners are DBS checked. All are professionally trained and have at least three years of professional experience in their field. They also have extensive teaching experience with Theatre Workout and other organisations.

Bullying and Discrimination
  1. Theatre Workout will not tollerate any instance of verbal or physical bullying, abuse, assault, racism, or any other form of descrimination (hereafter referred to as 'abuse'), against or by any students, participants, group leaders or practitioners.

  2. Any Theatre Workout practitioner witnessing any instance of abuse by or among students should report this to the group's leaders present, and will follow up with  Theatre Workout.

  3. Any practitioner who feels they have been abused during a workshop by students or group leaders should report this to Theatre Workout and, where it is safe and right to do so, with the group or group leaders direct

  4.  

    Any instance of abuse will be investigated by Theatre Workout and reported to the school in question

    1. Once reported, should the practitioner continue to witness ongoing or persistant abuse, they may address the issue and change the focus of the workshop to do so,

    2. In severe cases practitioners may suspend or terminate a workshop until they are satisfied the issue has been addressed

  5. Should a student or group leader witness any instance of verbal or physical abuse by one of Theatre Workout's practitioners, they should report the instance to Theatre Workout immediately.

    1. If a teacher or group leader is concerned for the wellbeing of a group due to any form of abuse by practitioners, they may suspend or terminate a workshop

    2. All reports must be followed up in writing and Theatre Workout will investigate

    3. If a practitioner is forced to terminate a workshop due to concerns over abuse within the event, no refunds will be issued.

  6. In serious cases, practitioners or Theatre Workout may report incidents to the police or social services

  7. For more information see our Code Of Conduct.

Employee Rights
  1. Theatre Workout contracts all practitioners on a freelance basis and are paid for their time and expertise.

  2. Practitioners and other staff are employed direct by Theatre Workout and all relevant safety and eligibility checks are conducted, including DBS checks in accordance with the law

  3. Theatre Workout does not condone or practice any employment activity which contravenes the Modern Slavery Act 2015

Health and Safety
  1. Theatre Workout has taken measures to meet relevant Health and Safety policy and current legislative requirements

  2. All practitioners, staff and participants have the right to conduct and experience their activity with minimal risk to their health and safety.

  3. Theatre Workout conducts regular inspections of hired venues and reports any discrepencies to the management of that venue

  4. Practitioners receive health and safety training to ensure exercises are delivered with minimal risk

  5. Risk assessments are not available for our workshops and courses given the bespoke nature of the programmes we deliver.

    1. See the section above entitled 'Group Workshops and Praticipatory Events' for risk assessment information

  6. Some venues are able to provide 'standard risk assessments', but groups are invited to conduct their own assessments tailored to the needs and requirements of their specific group

  7. For third party services, such as accommodation, restaurants and attractions, suppliers will have their own risk assessments, insurance and policies in place to minimise risk to clients. Individual risk assessments can be conducted by group organisers

  8. Theatre Workout has public and product liability insurance. Click here for more information.

Environment
  1. Theatre Workout is a micro business which does not own or operate its own venues.

  2. Office systems and practices are conducted online and are paperless to the best of our abilities

  3. Operating out of shared spaces or from home, venues are hired for traning events, workshops and courses as required and efforts are made to ensure these venues are not in breach of environmental regulations